Atlassian JIRA Services India

PLAN, TRACK, & SUPPORT

Jira Software

The #1 Software Development Tool used by Agile Teams

Project and Issue Tracking
See it in Action

Plan, track, and release world-class software with the
#1 software development tool used by agile teams.

Plan

Create user stories and issues, plan sprints, and distribute tasks across your software team.

Report

Improve team performance based on real-time, visual data that your team can put to use.

Track

Prioritize and discuss your team’s work in full context with complete visibility.

Customize

Use an out-of-the-box workflow, or create one to match the way your team works.

Release

Ship with confidence and sanity knowing the information you have is always up-to-date.

Go Agile

Whether you’re a seasoned agile expert, or a newbie, Jira Software unlocks the power of agile.

Testimonial

“Jira Software is instrumental in building and maintaining the best software on the market.”

– DANIELE FARNEDI, CTO, Trulia

Jira Service Management

High-Velocity Service Management

See it in Action

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast.

Make work visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and change.

Deliver value fast

Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast – without the complexity of traditional ITSM solutions.

Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Jira Ops

Resolve Incidents Faster

Modern Incident Management
See it in Action
One place to respond, resolve, and learn from every incident

Better visibility, less interruptions

Automatically pull key info from chat, alerting, and Statuspage into a real-time incident timeline. Give your team and company stakeholders one place to get up to speed.

Easier analysis, more improvement

The same timeline that got team members up to speed during the incident is your post-mortem secret weapon. Discover root causes and make sure remediation work actually happens.

Jira Core

See all project information at a glance

Essential Business Management

Manage any business project including marketing campaigns,
HR onboarding, approvals and legal document reviews.

Manage projects

Managing projects and tasks in Jira Core starts with a workflow. Workflows define your process and enable your team to track tasks. Jira Core Cloud instances also have boards to visualize your workflows and drag and drop tasks from to-do to done.

Monitor details

Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project’s details at a glance without having to email or set up a meeting. Plus, with notifications you’ll know when your attention is needed.

Measure performance

Using Jira Core, you can follow the status of your team’s projects in different ways: with a quick overview, customized dashboards, or even a pre-defined report. Add a calendar view and you’re set.

Learn from every incident

The same timeline that got team members up to speed during the incident is your post-mortem secret weapon. Discover root causes and make sure remediation work actually happens.

Testimonial

“Jira Core brings so many benefits to any team that does anything following a process.”

– George Lewe, Manager of Central Applications and Tools, Lufthansa Systems

Statuspage

Keep customers and employees informed

Incident Communication

Incidents happen. Keep your users informed and
ditch the flood of support emails during downtime.

Cut Support Costs

Whether it’s a server issue, bug in production, or DDoS attack, the simple truth is that downtime happens. Launch your status page and ditch the flood of support emails during an outage. Get in front of incident communication so your team can focus on fixing the problem at hand.

Build Customer Trust

Customers value transparency. Allow them to opt into real-time outage and scheduled maintenance alerts out of the box with Statuspage. It’s your tool to turn a tough situation into a memorable customer experience.

Public pages for customers

Give your customers the insight they need by displaying the status of each core component of your service. Show your uptime track record by publishing key performance metrics like uptime and response time.

Private pages for employees

Incident communication through mass emails no longer cuts it when you’re running services for hundreds or thousands of employees. Give employees one source of truth and let them opt-into relevant notifications. Hook your private page up to SSO, automate away with your monitoring tools, and never reply to a “what’s the status” email again.

Testimonial

“Statuspage has been essential to Fastly’s commitment to transparency.”

— Austin Spires, Director of Customer Engineering, Fastly

Opsgenie

Centralize alerts and notify the right people at the right time

Alerting and On-Call Management
See it in Action

Notify the right people at the right time with powerful incident alerting
and on-call schedules

Actionable & Reliable Alerting

With deep integrations into monitoring, ticketing, and chat tools, Opsgenie groups alerts, filters out the noise, and notifies you using multiple channels, providing the necessary information for your team to begin immediate resolution.

On-Call Management & Escalations

Build and modify schedules and define escalation rules within one interface. Your team will always know who is on-call and accountable during incidents and have the confidence that critical alerts will always be acknowledged.

Advanced Reporting & Analytics

Gain insights into areas of success and areas for improvement in your on-call and alerting processes. Use powerful reporting and analytics to reveal the source of most alerts, your team’s performance in acknowledging and resolving, and how on-call workloads are distributed.

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